Troubleshooting Sign-In and Sign-Up
Fix common problems with creating an account or signing in: missing confirmation emails, password requirements, existing accounts, and locked-out attempts.
I Didn't Receive My Confirmation Email
After signing up with your email address, we send a confirmation link right away. If it has not arrived within a few minutes:
- Check your spam or junk folder. Search for "NivoaFlow" in your mail app — some providers filter new senders.
- Check that you typed your email correctly. A typo means the email went somewhere else. Simply sign up again with the correct address.
- You may already have an account. If you signed up with this email in the past, no new confirmation email is sent. Head to the sign-in page and log in with your existing password, or use "Forgot password" if you cannot remember it.
Still nothing after 15 minutes? Email us at hello@nivoaflow.com and we will sort it out.
"An Account With This Email Already Exists"
This means you (or someone in your household) already created a NivoaFlow account with this email address. You have two options:
- Sign in instead with your existing password.
- Reset your password using the "Forgot password" link on the sign-in page if you cannot remember it.
If you believe someone else used your email without your permission, contact us at hello@nivoaflow.com.
Password Requirements
For your security, passwords must have:
- At least 10 characters
- At least one uppercase letter (A–Z)
- At least one lowercase letter (a–z)
- At least one number (0–9)
- At least one symbol (such as ! @ # $ %)
A short passphrase with a number and symbol, like Maple!Syrup2026, is both strong and easy to remember. We recommend using a password manager.
"Too Many Attempts"
If you try to sign up or sign in too many times in a short period, we temporarily pause further attempts to protect your account. The message tells you roughly how long to wait — usually under an hour. There is nothing else you need to do; just try again later.
I Signed Up With Google
If you created your account with Continue with Google, use that same button every time you sign in. Your account does not have a separate NivoaFlow password unless you set one, so entering your Google password on the email sign-in form will not work.
I Forgot My Password
Use the Forgot password link on the sign-in page. We will email you a secure reset link. The link expires after a short time, so use it promptly. If it expires, just request a new one.
I Can't Complete Two-Factor Authentication
If you have lost access to your authenticator app, use one of the backup codes you saved when setting up 2FA. Each code works once. If you have no backup codes left, email us at hello@nivoaflow.com from the email address on your account and we will verify your identity and help you recover access.
Still Stuck?
Email hello@nivoaflow.com with a short description of what you tried and any error message you saw. A real person reads every message and we will get you unstuck.