Cancellation and Refunds

Quick Answer

You can cancel your subscription anytime. Cancellation takes effect at the end of your current billing period — you keep paid features until then, then your account drops back to the Free tier with all your data intact.

NivoaFlow generally does not issue partial-period refunds or credits. Refund exceptions may be reviewed for billing errors (for example, a duplicate charge).

For full policy details, see Cancellation and Refund Policy.

How to Cancel

For the step-by-step walkthrough, see Cancelling Your Subscription. The short version:

1. Open Settings > Plans
2. Select Manage subscription to open the Stripe Customer Portal
3. Choose Cancel plan and confirm

If you cannot access the portal for any reason, contact support@nivoaflow.com.

What Happens After You Cancel

• Your paid features stay active until the current billing period ends.
• After that, your account returns to the Free tier.
• Your data remains in your account unless you separately request deletion.

If you want to delete your account and data, that is a separate process — see Deleting Your Account.

Refund Requests

To request a refund review, email support@nivoaflow.com with:

• Your account email
• Invoice ID or charge date
• A short description of the issue

Refund reviews are handled case-by-case. Documented billing errors (duplicate charges, charges after a confirmed cancellation) are typically corrected. Buyer's remorse and partial-period refunds generally are not — please use the 35-day free trial to evaluate the product before subscribing.

Related

• Cancelling Your Subscription
• Managing Payment Methods
• Upgrading and Downgrading
• Free Trial Details